Failed payment
Open the Stripe billing portal to confirm the invoice and payment method. Failed or disputed payments can suspend paid access.
Plan update delay
Astral grants plan access from signed Stripe webhook events. Refresh Account after a short wait. Do not create a second checkout if Stripe already shows an active subscription.
Before reporting a problem
- Note the approximate checkout time.
- Check whether Stripe shows an active subscription or paid invoice.
- Do not send card numbers, full invoices, or webhook secrets in a report.