Troubleshooting and status
Resolve upload, download, extension, and service problems.
Upload fails or stalls
Resolve authorization, quota, network, storage, or resumable-upload errors.
Storage and file-size limits
Understand active storage, per-file, total transfer, file-count, and pending limits.
Protected download does not open
Resolve PIN, opening-limit, burn-link, lease, or expiry failures.
Extension cannot insert or upload
Fix restricted pages, missing permissions, expired sessions, duplicate menus, or site access.
Check Astral service status
See dependency probes and privacy-safe outage reports before retrying.
Report a problem safely
Collect useful diagnostics without exposing secrets or someone else's files.