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Troubleshooting and status

Protected download does not open

Resolve PIN, opening-limit, burn-link, lease, or expiry failures.

Check the share state

  • Confirm the complete URL was copied.
  • Ask the sender whether the link expired or was deleted.
  • For a PIN, enter the current 6–12 digit code exactly.
  • For burn or limited links, confirm another client did not already claim access.

Use the share page

Protected objects require a short-lived, UID-bound recipient lease. Open the Astral share page and complete the claim there instead of using a cached storage URL.

Create a replacement

An expired, consumed, or deleted share cannot be revived. The sender must create a new share when access is still intended.

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