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Troubleshooting and status

Report a problem safely

Collect useful diagnostics without exposing secrets or someone else's files.

Useful information

  • Approximate time and timezone
  • Page or API route
  • HTTP status and short error message
  • Browser/app version
  • Whether a safe retry changed the result

Never include

  • Passwords or reset links
  • API keys, access tokens, or webhook secrets
  • Stripe card details
  • PINs
  • A private file or share URL unless a trusted channel explicitly requires it

Check first

If Status already shows a matching incident, avoid repeated uploads and wait for recovery guidance.

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